People can once again visit Lancaster and Morecambe town halls for face-to-face customer enquiries after the service reopened this week (WC May 3).
The customer service centres at Lancaster and Morecambe Town Halls will be open from Monday to Friday from 9am until 1pm.
They had been shut since the Covid-19 pandemic began.
The Lancaster City Council mobile customer service team will also be available at Morecambe and Heysham Libraries each week, and fortnightly at St Nicholas Arcades in Lancaster and the Arndale shopping centre in Morecambe.
Video appointments and home visits can also be arranged. For more information and times when the mobile customer service team will be open see here.
Councillor Caroline Jackson, Lancaster City Council leader, had been asked when council staff would return to office work, during a meeting at Morecambe Town Hall on Wednesday.
"During the pandemic we asked staff to work from home," said Councillor Jackson, responding to a question by Councillor Andrew Gardiner, leader of the Conservative group.
"We are now moving to a situation where office working is increasing.
"We haven't got there yet but there is a move back to regular working."
Councillor Erica Lewis, cabinet member with responsibility for corporate services, also spoke at the meeting about the situation in customer services.
Councillor Lewis said the mobile customer service team sessions in the Arndale and St Nicholas Arcades had been "really well-attended"
She also said the council had been "seeing a lot of people come to the town halls (during the closure) and there is a level of ongoing confusion".
"We are working out, in customer service, how we can best be available for our residents," said Councillor Lewis.
"We are working towards having the town halls open every day for a part of the day.
"We can't completely open the town halls so people can come in 9-5 and maintain the community outreach.
"If people are on the desks, that means they are not on the phones. and there have been concerns raised about call wait times recently.
"We have seen a huge increase in traffic on the digital platforms and on the telephones.
"It is a work in progress. We will take feedback on board and try to deliver the best for our residents."
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