A new hospitality training academy has launched at Lancaster House Hotel.
The English Lakes Hotels Hospitality Academy is open to existing staff and new recruits of all ages, with Level 2 NVQs including food safety in catering, hospitality team member and personal licence holder for managing retail sales of alcohol.
The hotel group is running the academy to accelerate the careers of newcomers to the hospitality industry, provide best practice support and training and up-skill existing team members. Courses will be delivered over a 15 month period, with a dedicated tutor assigned for each participant.
Daniel Winstanley from English Lakes Hotels Resorts & Venues says: “Training with the Hospitality Academy will provide team members with the requisite baseline of knowledge and skills.
“The key objective of the training is to help embed first rate hospitality and team working skills, and the ability to recognise customers’ individual needs so that every guest feels special and has an
excellent experience with us.
“As well as getting new qualifications, they will attend masterclasses and demos from industry professionals and collaborate with other hotels to gain more experience.
“There are multiple benefits for our venues. Our team members will gain a much better understanding of how their role fits with those around them. They will develop critical thinking, team building and leadership skills, and all of that in turn leads to a more customer focused
approach.”
The training will be delivered in partnership with Kendal College so that participants attain nationally recognised qualifications.
Kendal College head of faculty for leisure & service Industries Richard Oxford: “A hospitality team member can work in a range of diverse environments, from food and beverage services and food preparation through to housekeeping, concierge and reservations.
“Job roles are by nature highly varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across their business.’’
Friends from Morecambe to take on Ultra Marathon for brave toddler
Firefighters and swim centre team give key water safety message on Morecambe school visit
Police probe after stolen motorbike being ridden dangerously found in Morecambe
Man arrested in Lancaster after bridge jump hoax call
Local hospice wins national award for Will donation campaign
Cash boost for babies and families at Royal Lancaster Infirmary after fundraising at local golf club
Morecambe’s Pride in Place Board give update on West End investment programme
Children's play area in Lancaster opens after £118k revamp
Illegal tobacco and counterfeit clothing seized during raid on Lancaster city centre shop
Lancaster bowling green fundraiser hits target
Six food businesses in Lancaster district fail allergen tests
LISTEN: Stars of Morecambe and Wise stage show can't wait for Eric's 100th birthday
LISTEN: Thousands enjoy Wray Fair finale to annual scarecrow festival
PHOTOS and VIDEO: Incredible sand art on Morecambe beach honours Sir David Attenborough
Row over Morecambe FC debt as ex-directors' firm issues winding-up petition against club
Morecambe Pride handed £3,500 grant boost
North West awards delight for talented stars of Lancaster musicals
Music festival set for Lancaster over Bank Holiday postponed due to ‘ongoing planning’
Lancashire Police Museum in Lancaster celebrates fourth anniversary
Police investigate alleged sexual exploitation at Lancaster flat
