Public toilets closed amid cost-cutting at Lancaster shopping centre

The closed main public toilets at St Nicholas Arcades

Public toilets have been closed until further notice amid cuts at a shopping centre in Lancaster.

The main toilets and baby changing facilities at St Nicholas Arcades have been shut for almost two weeks.

Signs on the toilet doors say they are closed until further notice but disabled toilets are still available.

They also say that the public can request access to disabled loos from the site cleaning and security team, and apologise for the inconvenience.

Worried St Nicholas Arcades shop staff spoke to Beyond Radio after the shopping centre's new managing agents wrote to tenants to advise that a number of changes would take immediate effect, because they had been tasked with making cost savings.

Tenants were told that the public toilets were closed as an interim measure due to increased costs of operating and that options for their future are being looked at.

A sign on the door of the men's toilets at St Nicholas Arcades

Shop staff were also told that as part of the cost-cutting, cleaning arrangements will change.

They were also told that while on-site security will be available when the centre is being opened and locked up, security presence during the day will now be limited to staggered patrols by Police Community Support Officers (PCSOs), and serious incidents should be reported to emergency services.

Beyond Radio has spoken to staff in several shops at St Nicholas Arcades.

One shop worker said: "I think it's disgusting. Everyone is upset about it. Security is crucial here. Anti-social behaviour is pretty bad."

And another said, of the toilet closure: "It could be the death of the centre. Customers have been complaining about it."

A business owner in Lancaster city centre, who contacted Beyond Radio, said there were "huge concerns over youth anti-social behaviour increasing and shoplifters" at St Nics.

And Tony Johnson, manager of Lancaster BID, said any change to security is a "risky decision" and called for a U-turn.

St Nicholas Arcades

"I know the police, our BID wardens and other security personnel across the city work very closely with the team at St Nics," said Mr Johnson.

"They all act as the eyes and ears for the city centre, and they know the people that practice low level anti social behaviour in the city centre.

"This intel is priceless to keep all businesses informed across the whole of city centre not just St Nics.

"We have had a challenging time just recently including issues with youths, shoplifting and damage to properties. The 'gap' in security at St Nics could attract even more antisocial behaviour.

"Here at Lancaster BID we are committed to 'Safe and Secure Lancaster' as outlined in our business plan. We will monitor the situation closely and work with the police, the council and the businesses we represent to make the city centre as safe as possible.

"I really hope the owners of St Nics realise what a risky decision this could be and do a U-turn as soon as possible."

Beyond Radio has contacted managing agents Barnsdales and St Nicholas Arcades owners Frasers Group for comment.

The centre includes shops such as Next, Boots, Superdrug, Sports Direct, The Entertainer, Ryman stationers, EE mobile, and more, as well as a multi-storey car park.

This year marks 35 years since the original shopping centre was transformed via a redevelopment and refurbishment, completed in 1991.

Read more: LISTEN: St Nicholas Arcades shopping centre in Lancaster celebrates 35-year milestone - Beyond Radio

Have you got a local news story? Email us now, newsdesk@beyondradio.co.uk

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